Shipping and delivery policy

BioGein is an online software service provided by Geinforce Technology Private Limited. We do not sell or ship physical goods.

How purchases are delivered

• Plans and credit packs are delivered electronically to your BioGein account. Credits are usually added within a few minutes of a successful payment.
• You can see your balance in the editor and on your Plans and credits page. A payment receipt is sent to the email address of your account.
• The service is used in a web browser at biogein.com. There is no delivery address and no shipping charge.
• Figures you create stay in your account and can be exported as PNG, JPEG, TIFF, PDF, SVG or BioGein files (free accounts: 5 exports a month; any purchase removes the limit).

If credits do not appear

If your payment succeeded but the credits are not in your account within 30 minutes, reload the Plans and credits page first. If they are still missing, contact us with the payment ID or order ID and we will add the credits or refund the payment, as described in the refund and cancellation policy.

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