Refund and cancellation policy

This policy explains how you can cancel a purchase and when you can get your money back for BioGein, a service of Geinforce Technology Private Limited ("Geinforce", "we", "us"). It forms part of our terms of use.

What you buy

BioGein is an online software service. Payments buy design-agent credits, either as a monthly plan (credits for a 30-day period, paid in advance) or as a credit pack (credits that do not expire). Templates, icons, manual editing and exports do not use credits. All prices are shown in Indian rupees (INR) and include applicable taxes. Nothing is shipped; see the shipping and delivery policy.

Cancellation

• Plans do not renew automatically. You are never charged again unless you buy again, so there is nothing to cancel to stop future payments. Your plan stays active until the end of its 30-day period.
• Before payment: you can close the payment window at any time before the payment is completed. Nothing is charged.
• After payment: you can ask us to cancel a purchase and refund it under the conditions below.
• Closing your account: you can ask us to close your account at any time through the contact page. Unused credits are refunded only where this policy allows it.

When you can get a refund

• Unused credit pack: a full refund if you ask within 7 days of purchase and none of the credits from that pack have been used.
• Unused plan: a full refund if you ask within 7 days of the start of the plan period and none of the plan credits have been used.
• Duplicate or failed payment: if you were charged twice for the same order, or money was debited but the credits were not added, we refund the extra or failed amount in full, or add the credits if you prefer.
• Service fault: if credits were used by a design-agent request that failed because of a fault on our side, we restore those credits to your account.

When a refund is not possible

• Credits that have already been used, in whole or in part. Partly used plans and packs are not refunded pro rata.
• Requests made more than 7 days after the purchase, except for duplicate or failed payments.
• Free welcome credits and bonus credits, which have no cash value.
• Accounts suspended or closed because of a breach of the terms of use.

When a purchase is refunded, its credits and any first-purchase bonus credits that came with it are removed from your account.

How to ask for a refund

Write to us through the contact page or by email to [email protected] from the email address of your BioGein account. Include the payment ID or order ID shown on your Plans and credits page or in your payment receipt, and the reason for the request.

How refunds are paid

We reply to refund requests within 2 working days. Approved refunds are sent to the original payment method (UPI, card, net banking or wallet) through our payment partner within 5 to 7 working days of approval. Your bank or card issuer may take a few more days to show the amount in your account.

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